Jacqui Turner

WORK HISTORY

EDUCATION

ABOUT JACQUI TURNER

You\'re a driven SME Leader, who knows exceptional customer service starts within your organisation, but are siloed teams creating a barrier? If your internal teams worked together seamlessly, and your team leaders were equipped to inspire, coach, and lead with confidence - what would change for you & your customers? My clients typically see: 10+ point CSAT increases 20%+ drop in complaints and repeat contacts 22%+ faster service resolution 5–25% uplift in revenue My biggest win is seeing team leaders grow, teams align, and customers rave. You could see this too! You\'ve seen: Departments working in silos ‍ Team leaders firefighting instead of leading Internal communication gaps damaging the customer experience Now visualise: Teams treating each other like valued customers Team leaders confident and proactive Service culture aligned And CSAT scores? Next-level. Welcome! I’m Jacqui Turner - multi award-winning trainer and proud Customer Service Dancing Queen, with 30 years expertise & Passion. Here’s the truth: If teams don’t serve each other well, your customers feel it. If leaders don’t lead well, performance stalls. If training doesn’t stick, nothing really changes. I help SME businesses: Elevate how team leaders support their people Build service-first mindsets across departments Turn everyday interactions, internally and externally, into moments that wow A variety of solutions, many at very affordable prices My clients share one thing: a drive to create service excellence that delivers measurable change, now - not later. Is that you? I hope so (as I can’t work with everyone -I need my beauty sleep ). How I help: Bespoke service excellence programmes designed around your goals to improve internal & external service culture Turner Corner Leadership Academy – affordable, membership to build service-focused leaders The Confident Team Leader Programme – 12 weeks support to grow leadership confidence & impact See My Featured Section Best Customer Service Training Provider (2023 & 2024) Welsh Contact Centre Trainer of the Year (2014) as Tesco’s Leadership Trainer Top 15 Global CX Influencer Clients say: “Jacqui has transformed how our teams work together. Communication across departments has improved massively. We\'ve seen a real uplift in customer feedback too.\" MD, Manufacturing Client Ready to Quickstep to a strong service culture? DM \'Ready\' and I\'ll arrange a call with you. No, off-the-shelf. I get to know your challenges and co-create solutions that fit.