Jacqueline Torres

Clinic Manager @Indian Health Center

San Jose, CA, US

Overseeing a staff of 17 which includes the Front Office, Back Office, Medical Records and Referrals and Health Education DeparmentAttend weekly/monthly meetings with managers/supervisors, department coordinators and providers to improve quality control and customer service within all departmentsOversee day-to-day operations of the department (daily review of schedules, productivity, quality, customer service, and patient flow)Responsibility/accountability for leading and managing medical clinicHelp to establish/implement goals, objectives, policies, procedures,workflows and systems for the clinicDetermines system for interdepartmental functions in keeping with clinic systems and communicates it to staffKnowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers.Implements system to document and communicate standards which includes policies, procedures and protocolAssists physicians with the development activities associated with building a successful physician practiceRoutinely interacts with customers to maintain awareness of needs and satisfaction of service provided.Fosters teamwork within clinic, as well as system wide.Administers clinic\'s patient complaint policy and takes appropriate action.Functions as a liaison with departments, etc.Develops and monitors clinic standards. Determines priorities of clinic activities based on available resources and commonly accepted standards.