Jacqueline Tellier

About Jacqueline Tellier

I am a senior strategic leader with over 15 years of experience spanning knowledge management and communications. As Director of Knowledge Management, I lead enterprise-wide initiatives that transform how frontline teams access, use, and trust information—driving measurable impact in customer experience, operational efficiency, and compliance.My leadership blends tactical execution with strategic foresight, grounded in human-centered design and a deep commitment to inclusivity and collaboration. I’ve spearheaded the development of scalable KM frameworks, integrated AI-powered tools and championed the shift to a single source of truth across business units.Whether optimizing staffing models, guiding change management or aligning knowledge strategies with business strategy, I bring a systems-thinking mindset and a passion for empowering teams through clarity, connection, and purpose.

Experience

1. Director of Knowledge Management

   Liberty Mutual Insurance

   Mar 2018 — Present · Boston, MA, US

Education

• Westfield State University

  Bachelor's degree, Communication and Media Studies

  2005 — 2007

• Harvard Business School Online

  Other; Certificate in Leading with Finance

• Holyoke Community College

  AS Liberal Arts

  2000 — 2004

Skills

• Strategic Planning
• Energy Conservation
• Customer Experience
• Project Management
• Public Relations
• Internal Communications
• Management
• People Management
• Cross-Team Collaboration
• Abstract Writing
• Event Planning
• Project Planning
• New Business Development
• Event Management
• Key Account Management
• Corporate Events
• Marketing Communications
• Leadership
• Proposal Writing
• Program Management
• Business Development
• Marketing Strategy
• Sustainability
• Advertising
• Corporate Communications
• Marketing
• Strategy
• Email Marketing
• Energy Efficiency