Jacqueline M.

About Jacqueline M.

I thrive in ambiguity and lead with curiosity—turning complex problems into clear, scalable solutions that deliver real business and customer impact.I am a Senior Product and Program Manager with over 9 years of experience leading global technology initiatives across AI transformation, e-commerce, digital transformation, automation, and enterprise platforms. I specialize in aligning cross-functional teams, leveraging data-driven insights, and building structure that enables teams to execute confidently in fast-moving environments.Throughout my career at Microsoft and in enterprise technology organizations, I have led end-to-end program delivery, platform modernization, system integrations, and governance across engineering, finance, legal, operations, and customer service teams. I bring a strong “learn-it-all” mentality—continuously seeking new perspectives, experimenting with data and technology, and adapting quickly to drive better outcomes.As a proud Latina from Costa Rica, I bring a global mindset, cultural empathy, and a deep sense of community into how I lead. My background has shaped my approach to leadership: resilient, inclusive, and grounded in collaboration. I am passionate about creating spaces where diverse voices are heard and empowered, and I actively support initiatives focused on mentorship, equity, and access to technology education.I am energized by solving meaningful problems, building high-trust partnerships, and delivering measurable impact at scale. Outside of work, I challenge myself through mountaineering, hiking, climbing, skiing, giving back to the community and teaching Zumba—pursuits that reflect how I approach my career: with discipline, adaptability, and joy in continuous growth.

Experience

1. Sales Program Manager

   Microsoft

   Feb 2026 — Present

Education

• California Polytechnic University - Humboldt

  Bachelor's degree, Computer Information Systems

  2009 — 2012

• Portland State University

  Master of Science (MS), Engineering and Technology Management

  2013 — 2015

Skills

• Troubleshooting
• Microsoft Sql Server
• Salesforce.com
• Teaching Workshops
• French
• Microsoft Technologies
• Management
• Microsoft Office
• Sales
• Leadership
• Project Management
• IT Solutions
• Sql
• Microsoft Project
• Teaching
• Databases
• Training
• Teamwork
• Html
• Student Leadership
• Cloud Computing
• Php
• Microsoft Crm
• Mobile Devices
• Spanish
• Technical Support
• Css
• Customer Service
• Research
• Ax 2012
• Microsoft Dynamics
• English
• Team Leadership