Jacqueline McKenzie
Senior Customer Success Manager @ QuoteWell | Customer Engagement, User Research, Product Training & Implementation
- Role
- Senior Customer Success Manager at QuoteWell
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jacqueline McKenzie
Senior Customer Success Manager with a strong background in technology and service sectors focused on enhancing customer retention and satisfaction for 5+ years. Skilled in leading customer onboarding processes, developing personalized service plans, and delivering strategic training sessions. Adept at customer engagement, contract negotiation, and product development, with a proven ability to improve team performance and customer outcomes in fast-paced environments.
Experience
Senior Customer Success Manager
Mar 2023 — Present · Austin, TX, US
Managed all new SMB insurance agency customers by leading the onboarding process, contributing to 90% customer retention rate monthly- Enhance team performance and customer outcomes by collaborating with executive-level, engineering, and product development teams to optimize customer self-help, improving product documentation and knowledge base resources- Proactively engaged with customers to drive adoption and value realization thus, fostering long-lasting and mutually beneficial relationships- Spearheaded the creation of an ideal-state customer journey through extensive user research to aid in company retention goals- Served as the primary point of contact for 450+ SMB insurance agencies, increasing revenue by 25% monthly.
Education
North Carolina State University
Bachelor's Degree
2012 — 2015
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