Jacqueline Madrigal

About Jacqueline Madrigal

Operational resilience and business continuity aren\'t just risk checkboxes — they are strategic enablers for organizations navigating an increasingly unpredictable world. When embedded into core business processes, resilience becomes a competitive advantage: protecting critical assets, strengthening trust, and driving long-term growth.Over the last decade, I’ve led and transformed global resilience programs for major financial institutions, including SMBC, Guardian Life, Neuberger Berman, and Bank of America. My passion lies in evolving business continuity from a compliance-driven obligation into a forward-thinking, value-added discipline. I specialize in aligning operational resilience with enterprise goals, building integrated crisis management and recovery strategies, and elevating third-party risk oversight.My leadership approach is pragmatic and collaborative — I build scalable, sustainable frameworks that meet regulatory expectations while enabling agility and ownership across business lines. I bring clarity in times of uncertainty, foster meaningful cross-functional engagement, and help organizations not just withstand disruption, but emerge stronger from it.Outside of work, I’m a five-time marathon finisher, a travel enthusiast, and an active volunteer with New York Cares and God’s Love We Deliver. I’m passionate about giving back to my community, staying active, and connecting with fellow resilience-minded professionals.Let’s connect — message me here or email me at m••••••••@gmail.com.

Experience

1. Resilience Risk Manager

   Morgan Stanley

   Dec 2025 — Present · New York, NY, US

Education

• University of Illinois Urbana-Champaign

  Bachelor's degree

  1997 — 2002

Skills

• Pmo
• Leadership
• Equities
• Business Analysis
• Portfolio Management
• Financial Services
• Crm
• Derivatives
• Sdlc
• Vendor Management
• Management
• Fixed Income
• IT Strategy
• Project Management
• Banking