Jacqueline Lehr

About Jacqueline Lehr

EcoStruxure IT Help Center and Community manager Staff technical writer for enterprise software: EcoStruxure IT Gateway, IT Expert, and IT Advisor SaaS offers; Data Center Expert, NetBotz, data center infrastructure management (DCIM) productsStrong background in support, quality assurance, user experience and UX writing, technical communication, and customer experienceCommunity managementCommitted to volunteerism and community outreachLifelong learnerAvid gardenerSpecialties: Khoros; Zendesk; customer success; topic-based authoring: DITA; Syntext Serna; Oxygen; Arbortext; Adobe FrameMaker; Madcap Flare; Confluence; user experience, software quality assurance.

Experience

1. Senior Global Technical Communications Manager

   Schneider Electric

   Apr 2023 — Present · Andover, MA, US

   Technical communication and UX writingAdmin, EcoStruxure IT Help CenterCommunity admin, EcoStruxure IT forumCreate and maintain user documentation for enterprise software, including online help, quick-start guides, release notes, application notes, and technical specifications:EcoStruxure IT offers including IT Expert, Gateway, and EcoStruxure IT mobile app; IT Advisor, IT Design CFD; Data Center Expert; and NetBotz

Education

• Computer Learning Centers

  Network Engineering and Management

  1999 — 2000

• Kaplan University

  Computer Information Systems

  2006 — 2011

Skills

• Integration
• Program Management
• Topic-Based Authoring
• Quadralay Webworks Publisher
• Usability
• Testing
• Software Quality Assurance
• Framemaker
• Software Documentation
• Technical Documentation
• Software Engineering
• Networking
• Dita
• Data Center
• Madcap Flare
• Manuals
• Agile Methodologies
• Jira
• Online Help
• Technical Support
• Software Development
• Usability Testing
• Enterprise Software
• Localization
• Technical Writing
• User Manual Development
• Customer Engagement
• Community Outreach
• Quality Assurance
• User Experience