Jacqueline L.

About Jacqueline L.

Jacqueline is a seasoned Revenue Cycle professional with 32 years of diverse experience spanning Patient Access, Patient Financial Services, Healthcare Operations, Information Technology, and Project Management. Her calm demeanor in high-pressure situations allows her to effectively navigate challenges and drive success. Jacqueline possesses strong communication skills, enabling her to engage with colleagues and clients at all organizational levels. She is dedicated and exhibits core values such as integrity, compassion, collaboration, accountability, respect, and equity. Throughout her consulting career, Jacqueline has held various roles, including Team Lead, Revenue Cycle Manager, and Advisor to VPs and Directors. She focused on Epic Cadence/Prelude and Professional and Hospital Billing. Before her consulting endeavors, she gained valuable experience as a General Internal Medicine Clinic Supervisor, Revenue Cycle Analyst, IT Supervisor, and IT Manager, further enhancing her expertise in the healthcare sector.Jacqueline presently holds the position of Patient Access Director at Parkland Health. In this capacity, she provides guidance and leadership to two managers, eight supervisors, and a dedicated team of financial counselors and representatives, ensuring efficient and effective service delivery to patients.

Experience

1. Director, Patient Financial Services

   Parkland Health

   Feb 2021 — Present · US

   Patient Financial Services-Outpatient

Education

• Northwood University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2000 — 2002

• Dallas College Lancaster Campus

  Associate of Science - AS, Liberal Arts and Sciences/Liberal Studies

• East Texas A&M University

  Master of Science - MS, Management

  2006 — 2008