Jacqueline Raymond
Experienced Salesforce Product Owner & Administrator | Expert in Product Lifecycle Management, Agile Methodologies, and Salesforce & Mulesoft Integration
- Role
- Senior Salesforce Product Owner at Merchant E-Solutions
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jacqueline Raymond
Highly skilled Senior Salesforce Product Owner with extensive experience in leading…
Experience
Senior Salesforce Product Owner
Dec 2019 — Present · Atlanta, GA, US
Spearheaded collaborations with multiple on and offshore Salesforce and Mulesoft teams to develop comprehensive backlogs for future enhancements- Led agile ceremonies, including sprint planning, backlog grooming, sprint reviews, and daily standups, enhancing team efficiency and product delivery- Partnered with Product Managers to shape product strategies and roadmaps for payment facilitators, chargeback systems, and high-risk client solutions- Managed the product lifecycle end-to-end, from ideation and development to rollout, maintenance, and closure, ensuring alignment with strategic objectives- Authored detailed user stories with clear acceptance criteria, facilitating precise and efficient development efforts- Designed and implemented Experience Cloud for merchants and partners, dramatically improving reporting, dashboards, and onboarding processes, leading to the highest revenue-generating product for the company- Achieved a significant reduction in customer boarding time from 2 hours to 1 minute through the implementation of an efficient onboarding process.Major Projects- Experience Cloud for Merchants: Led design and implementation, including complex reporting, dashboards, and support functionalities. Resulted in the highest revenue generation for the company- Customer Onboarding Process: Streamlined the process, reducing onboarding time from 2 hours to 1 minute, enhancing customer satisfaction and operational efficiency- SubMerchant API: Enabled partners to onboard merchants seamlessly, reducing data input requirements significantly and improving underwriting efficiency.
Education
The University of Georgia
Bachelor of Arts - BA, Communication, Journalism, and Related Programs
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