Jacqueline Fabre

About Jacqueline Fabre

Result focused customer service supervisor with 20 years of experience in a transportation, supply chain and logistics environment. Key interface between Global Supply Chain and the markets to build alignment of the sales plan & strategy with the production capabilities and supply plans. P&L experience. Proven track record of leadership and collaboration skills with experience in effectively supervising, coaching and influencing teams to drive results. Strengths in meeting deliverables, compliance and data quality. Quick learner with expertise in communication, attention to detail and analytical skills. Extensive capabilities in managing concurrent objectives to promote efficiency and influence positive outcomes. Expertise in supporting sophisticated Fortune 100 global supply chains in the retail, electronics and apparel industries. Motivated to employ field experience to enhance logistics operations. Eager to learn new skills and advance knowledge through hands on experience. Proficient in Microsoft Office Suite and standard industry systems. Superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Experience

1. Customer Support Partner

   Twill By Maersk

   May 2021 — Present · Florham Park, NJ, US

   Target new customers through a digital value propositionFollow-up and qualify Marketing generating leads and logging activities in Salesforce with the aim of acquiring new customers through an office-based approachThrough an analytical approach and market mapping, find new leads through local insightsLog all activities in Salesforce and share insights on lead quality through an effective and structured lead qualification processManage objections professionally and share best practices across the teamHand Over leads to Customer Engagement ManagerEffectively hand-over hot opportunities requiring a face to face engagement to successfully close/win the opportunityRetain and up-sell to existing customers through personalized self-serviceEnsure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders from operations and back-offices across the globePro-actively support the customer to build trust and operational confidence through phne, chat and email while encouraging/pushing self/service functionsUpsell new products and services to existing Twill customers to drive revenue growthActively monitor customer NPS and ensure that customer insights and suggestions for automation are shared with the Twill ManagerEffectively manage your time and priorities to balance sales and customer service activitiesSupport global team of colleagues in reaching key metrics trough collaboration and capacity sharing