Jacqueline Jax Cooksey
Design & Research Leader | Former: IDEO | Global & Cross-Cultural Expertise
- Role
- Senior Design Program Manager at Lyft
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jacqueline Jax Cooksey
I’m a design and research leader with 15+ years of experience applying human-centered research to solve complex challenges across global healthcare, financial services, and social impact sectors. My work focuses on building trust, promoting safety, protecting privacy, and delivering meaningful support for communities worldwide.I have led and scaled research and design teams across four continents, delivering insights that inform product strategy, service design, and policy. I specialize in guiding mixed-methods research, combining qualitative and quantitative insights, research operations, and cross-functional collaboration to ensure rigorous, actionable insights drive both vision and execution.At the heart of my work is a commitment to equity and inclusion. I’ve guided research on sensitive topics — from maternal health and chronic illness to financial security, climate action, and community safety — always centering empathy, ethics, and impact. Areas of focus:• Leading research on trust, safety, privacy, and support systems• Managing distributed, cross-cultural research teams• Building research operations and knowledge management frameworks• Translating insights into product, service, and policy recommendations• Partnering with government, NGO, and private sector stakeholdersI welcome opportunities to connect with others passionate about using research and design to create safer, more inclusive, and more supportive systems.
Experience
Senior Design Program Manager
Oct 2025 — Present
Education
RMIT University
Bachelor of Arts, Communication Design
Parsons School of Design - The New School
Master of Fine Arts, Transdisciplinary Design
Skills
- Design Thinking
- User-Centered Design
- Service Design
- Event Management
- Digital Strategy
- Critical Thinking
- Strategy
- User Experience
- Concept Development
- Persona
- Systems Thinking
- Innovation Consulting
- Art Direction
- Visual Communication
- Creative Direction
- Design Strategy
- Experience Design
- Social Innovation
- Design Research
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