Jackie A.

About Jackie A.

I am a dedicated and results-driven ServiceNow System Administrator with years of experience in implementing and managing ServiceNow solutions. I thrive in fast-paced environments and possess a deep understanding of IT service management processes and best practices. My expertise lies in configuring and customizing ServiceNow modules to streamline workflows, improve efficiency, and enhance user experience. I excel in translating business requirements into technical solutions, collaborating with cross-functional teams, and ensuring seamless integration of ServiceNow with existing systems. With strong attention to detail and a passion for continuous improvement, I am committed to delivering exceptional results and driving operational excellence.

Experience

1. Servicenow Cmdb Analyst

   Humana

   Apr 2021 — Present

   Monitors, manages and prevents unauthorized changes to the CMDB -Normalization and formatting of data to prepare for import into ServiceNow -Supports design, development, and implementation of automated processes for gathering, populating, and maintaining the data -Assists in defining and registering of CIs: the appropriate level of attributes, and relationships required to support ITSM processes -Participate in ServiceNow upgrade planning, testing and validation

Education

• Rutgers, The State University of New Jersey-Newark

  Bachelor of Science - BS, Political Science and Psychology