Jacquelene Smith
Senior Vice President/Director at Capital One
- Role
- Senior Vice President at Capital One
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jacquelene Smith
Experienced Sr Business Banker with Capital One\'s Business Banking division. My background includes a demonstrated history of working in the financial services industry. Skilled in Commercial Lending, Banking, Credit Analysis, Sales, Non profit, Escrow services and Customer Retention. Strong finance professional with a Master of Arts (MA) focused in Psychology from University of Houston-Clear Lake.
Experience
Senior Vice President
Jun 2000 — Present · Houston, TX, US
Spearheaded strategic initiatives to enhance banking services for small business and commercial clients, resulting in a 30% increase in client retention. • Developed and implemented training programs for banking staff, improving customer service ratings by 25%. • Collaborated with cross-functional teams to streamline operations, reducing processing times by 15%.
Education
University of Houston-Clear Lake
Master of Arts (MA), Psychology
2010 — 2012
University of Houston
Bachelor, Criminal Justice
2008 — 2010
Lone Star College
Associate of Arts and Sciences (A.A.S.), Criminology
2006 — 2008
Skills
- Credit
- Mortgage Lending
- Financial Analysis
- Finance
- Customer Retention
- Treasury Management
- Customer Service
- Cross Selling
- Financial Services
- Business Strategy
- Commercial Banking
- Loan Origination
- Sales Management
- Lines of Credit
- Consumer Lending
- Retail Banking
- Sales
- Strategic Planning
- Small Business Lending
- Portfolio Management
- Loans
- Relationship Management
- Small Business
- Banking
- Credit Analysis
- Commercial Lending
- Business Relationship Management
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