Jacopo M.

Major Incident Manager @Macquarie Group

Orchestrating and leading the resolution of critical incidents, ensuring swift and effective response to minimise business impact and swiftly restore services- Facilitating seamless collaboration among technical teams, stakeholders, and senior management, fostering clear communication and alignment during high-pressure situations- Refining and optimising incident management processes, streamlining incident response workflows, and establishing robust escalation procedures for efficient resolution- Conducting post-incident reviews (PIR) and root cause analysis (RCA) investigations to identify underlying issues,developing actionable solutions, and implementing preventive measures to mitigate the risk of recurring incidents- Proactively implementing measures to prevent incidents through proactive monitoring, system enhancements, and risk assessments- Cultivating a culture of continuous improvement by analysing incident trends, identifying areas for enhancement, and driving process improvements to enhance service reliability.