Jacob Scoville
Customer Success & Operations Leader | CS Ops, Enablement & Lifecycle Strategy | SaaS | Retention & Expansion
- Role
- Chief Operations Officer at Red Carpet Cleaning
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Jacob Scoville
I’m a Customer Success and Operations leader with 8+ years of experience building lifecycle programs, scaling CS teams, and improving retention, expansion, and customer adoption across SaaS and startup environments.My background spans Customer Success, CS Operations, and Enablement. I’ve built health scoring models that predict real outcomes, designed onboarding and lifecycle playbooks, launched training and enablement programs, and helped teams move from reactive support to proactive, value-driven customer management.I enjoy working at the intersection of strategy and execution; building systems, refining processes, and helping teams operate more effectively.A few things I care about:• Customer Success should drive growth, not just retention• Enablement should be practical, continuous, and tied to real outcomes• Strong operations make great CS teams possible• The best teams balance data, process, and human relationshipsI’m especially interested in roles where I can help build or scale Customer Success, Operations, or Enablement functions and work closely with leadership to improve how teams deliver value to customers.
Experience
Chief Operations Officer
Dec 2024 — Present
Oversee operations, product, and partner relationships for SR-1, a B2B stain remover product sold to cleaning companies nationwide. Responsible for pricing, fulfillment, manufacturing coordination, and overall business operations.
Education
Brigham Young University
Bachelor's degree, Experience Design and Management
Brigham Young University Marriott School of Business
Bachelor of Science, Experience Design and Management
Skills
- Microsoft Office
- Customer Service
- Microsoft Excel
- Management
- Microsoft Word
- Powerpoint
- Teaching
- Public Speaking
- Research
- Project Management
- Team Building
- Data Analysis
- Time Management
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