Jacob Rivera
Customer Support Specialist at TicketManager
- Role
- Customer Support Specialist at TicketManager
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jacob Rivera
I’m a passionate, team-driven professional with experience across sports operations, sports technology, ticket fulfillment, customer support, event planning, and client service.At TicketManager, I’ve supported high-volume corporate clients by managing complex ticket fulfillment workflows, coordinating inventory across multiple platforms, and serving as a primary point of contact for customers. I’m known for my attention to detail, clear communication, and ability to resolve issues quickly while delivering a white-glove customer experience.Currently as a Customer Support Specialist, I collaborate cross-functionally with operations, fulfillment, and product teams to troubleshoot issues, streamline processes, and ensure clients feel confident and supported. I thrive in fast-paced environments and am motivated to continue growing within the sports industry, where service, precision, and relationships matter.
Experience
Customer Support Specialist
Dec 2025 — Present · Mesa, AZ, US
Manage relationships with strategic software accounts, including Fortune 500 and Global companies- Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately- Build and maintain strong relationships with TicketManager’s diverse customer base through proactive communication and white-glove service- Lead software training sessions and webinars- Utilize Microsoft Outlook and Excel for task management and communication- Learn and adapt quickly to new software programs used for ticketing and logistics.
Education
W. P. Carey School of Business – Arizona State University
Sports Studies
2020 — 2024
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