Jake Burns

About Jake Burns

I\'m currently working in Customer Success at Enflux, a San Antonio-based educational technology startup company that utilizes data for measuring, evaluating and improving academic performance. I have a background in higher education where I worked in the the Dean of Students Office for five years. While working in Higher Ed, I used my knowledge, passion, and design skills to create educational outreach, plan events/programs, provide non-clinical case management, and support student growth and development. Through creativity, teamwork, excellent client service, and innovation, I aspire to impact the world around me by promoting kindness, empathy and change.Showing kindness and helping others is a daily part of my life and I\'m always looking to learn new skills that will help me best advocate for students, my team, and the individuals around me. My colleagues would best describe me as kind, creative, considerate, and collaborative.Skills: non-clinical case management, program & event development/implementation/facilitation, conflict resolution, team building, multicultural awareness, career coaching, customer service, budgeting, script/copywriting, graphic design, motion graphics, social media marketing/management, brand management, violence prevention and bystander intervention education.Tech Competencies: Microsoft Office, The Raiser\'s Edge, Cascade, WordPress, Adobe Photoshop, Adobe After Effects, Adobe Illustrator, Adobe InDesign, Tableau, Postico, and OBS.Top 5 Strengths:IdeationStrategicEmpathyDeveloperInputMBTI: INFJ/INFP

Experience

1. Customer Success Manager Onboarding & Implementation Specialist

   Enflux

   Aug 2022 — Present · San Antonio, TX, US

Education

• Florida International University

  Master of Science (MS), Higher Education/Higher Education Administration

  2015 — 2017

• Florida International University

  Bachelor of Arts (B.A.), East Asian Studies

  2011 — 2015

Skills

• Event Planning
• Social Media Advertising
• Multicultural Sensitivity
• Higher Education Administration
• Intercultural Communication
• Raiser's Edge
• Higher Education
• Budgeting
• Program Evaluation
• Microsoft Word
• Resume Writing
• Team Leadership
• Data Analysis
• Student Development
• People Skills
• Photography
• Adobe Photoshop
• Student Engagement
• Career Coaching
• Community Outreach
• Career Counseling
• Leadership
• Empathy
• Teamwork
• Team Management
• Student Affairs
• Relationship Building
• Adobe Indesign
• Project Management
• Online Social Networking
• Strategic Planning
• Microsoft Office
• Program Implementation
• Time Management
• Customer Service
• Student Counseling
• Copywriting
• Social Media
• Public Speaking
• Powerpoint