Jacob Raterink

About Jacob Raterink

Sales and Logistics Specialist with 10 years of experience. Proven ability to generate new business relationships and increase revenue in a highly technical and competitive field.Areas of expertise include the following- Customer Service - Sales - Marketing - Account Management - Sales Support- Solution Selling- Cloud Computing - Telecommunications- Logistics- Salesforce

Experience

1. Inside Client Manager

   Presidio

   Feb 2023 — Present · Grand Rapids, MI, US

   As an Inside Client Manager (ICM) my primary role is to manage the sales operations process for my assigned accounts. I interact and work with Account Managers, vendors, and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support of Account Managers.• Onboard and setup of new customers • Act as the primary internal point of contact for our customers in conjunction with account managers• Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of projects • Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources. • Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date• Work with Solution Architect to build Bills of Materials that meet customer requirements• Generate accurate quotes for solution business • Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space • Identify opportunities for cross-selling to the current customer base • Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk• Partner with specific vendors to quickly and accurately source quotes. Leverage relationships with vendors through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs

Education

• Davenport University

  Bachelor's degree, Business, Management, Marketing, and Related Support Services

  2009 — 2013

Skills

• Unified Communications
• Social Media Marketing
• Trade Shows
• Microsoft Excel
• Promotions
• Solution Selling
• Management
• Direct Sales
• Finance
• Sales Process
• Customer Service
• Sales Management
• Telecommunications
• Event Planning
• Social Media
• Marketing Communications
• Leadership
• Client Liaison
• Business Development
• Wireless Technologies
• Financial Analysis
• Managed Services
• Financial Modeling
• Salesforce.com
• Wireless
• Cloud Computing
• Client Relations
• Marketing
• Account Management
• Voip
• Microsoft Office
• Sales
• Microsoft Word