Jacob Percy

About Jacob Percy

I am a committed professional with diverse experience providing exceptional customer service and managing teams in high-traffic environments. I bring exceptional communication skills to every role, which allows me to cultivate lasting relationships with people from all walks of life. I enjoy making process improvements and resolving difficult situations and live by the mantra that happiness is not having what you want, but wanting what you have. While I have been able to assist my prior employers with my existing skill set, I am looking forward to taking on a new challenge which will allow me to provide the same exceptional support to a new organization.

Experience

1. District Manager

   Healthcare Services Group, Inc

   May 2021 — Present · MT, US

   Manages multiple accounts, provides leadership, support, and guidance to housekeeping, laundry, and floor-technician staff, ensuring quality standards, inventory levels, safety guidelines, and customer service expectations are met. Maintains accurate records of income and expenditures, supplies, personnel, and equipment. Runs and reviews reports, approves payroll, issues and reviews Employee Warning Notices. Performs Interviews, hiring, coaching, training, and manages budgets- Retained accounts planning to end contracts before taking over the district- Increased unity and camaraderie within district

Education

• Utah College of Massage Therapy Inc-Utah Valley

  Massage Therapy Certification, Massage Therapy/Therapeutic Massage, P

  2008 — 2009

• University of Phoenix

  Associate of Arts (A.A.), Psychology

  2009 — 2011

• Western International University

  Master of Business Administration in Management, Business/Management

  2014 — 2016

• University of Phoenix

  Business Administration/Management, Business Administration and Management, General, 3.65 GPA

  2012 — 2013