Jacob Percs
Technical Lead - Professional Services @CallTower
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WORK HISTORY
Technical Lead - Professional Services @CallTower
EDUCATION
Vanier College
Bachelor of Science - BS, Mathematics and Computer Science
Concordia University
Bachelor of Engineering - BE, Computer Software Engineering
ABOUT JACOB PERCS
As a Technical Lead at Inoria, I bring 10+ years of experience in designing and implementing advanced contact center solutions. My expertise lies in Genesys Cloud, Five9 platforms, with a strong focus on omnichannel routing, custom development, integration, scripting, and deployment. Collaborating with cross-functional teams, I have contributed to creating scalable solutions that optimize customer interactions across voice, email, chat, and sms channels. Previously, as a Senior System Integrator at Inoria, I honed my skills in system integration and automation, enabling seamless transitions for client contact center environments. My commitment to delivering tailored solutions is supported by multiple Genesys and Five9 certifications and a deep proficiency in databases and various programming languages (MSSQL, PostgreSQL, PHP, Typescript, Terraform, XML, ASP.NET, and PHP. Passionate about empowering businesses, I strive to enhance customer experience through innovative and reliable technologies.
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