Jacob Ramos
IT Professional | BSCSIA | CompTIA CySA+ | PenTest+ | Security+ | Network+ | A+ | Project+ | ITILv4 | AZ-900
- Role
- Digital Broadcast Support Technician at Twitch
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jacob Ramos
I’m a recent cybersecurity graduate with a strong foundation in information security…
Experience
Digital Broadcast Support Technician
Mar 2019 — Present · Cleveland, OH, US
Delivered real-time technical support during high-traffic live streams, resolving connectivity, lag, audio, and overlay issues using OBS, Twitch Studio, and Discord- Leveraged Windows tools such as Task Manager, Event Viewer, Device Manager, and Remote Desktop software to diagnose performance bottlenecks, resolve application errors, and restore full functionality for over 200 end users- Built and optimized custom PCs, configured operating systems, and tuned hardware for peak streaming performance- Implemented automated moderation and engagement tools including Streamlabs, Nightbot, and Discord integrations to streamline community management- Partnered with streamers to refine community guidelines, establish feedback systems, and improve audience engagement metrics- Strengthened expertise in live technical support, system diagnostics, community management, and collaborative problem resolution.
Education
Clearview High School
High School Diploma with Honors, College Prep
2009 — 2013
Kent State University
Bachelor of Arts - BA, Mathematics
2013 — 2019
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance
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