Jacob L.
- Role
- Sr Us Support Engineering Manager, Humio at CrowdStrike
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jacob L.
With over ten years of technical support experience, I am a confident problem-solver who…
Experience
Sr Us Support Engineering Manager, Humio
Aug 2022 — Present
Led development of policies & processes to provision & support new products & offerings, partnering closely with engineering & sales ops. Nominated for the Hero Award for going above & beyond as a team leader.
Education
Texas A&M University Galveston Campus
Bachelor of Science, Maritime Administration
2002 — 2007
Skills
- Databases
- Training
- Technical Support
- Agile Methodologies
- Quality Assurance
- Team Leadership
- Install
- System Administration
- Management
- Troubleshooting
- Analysis
- Data Analysis
- Software Documentation
- Customer Service
- Css
- Leadership
- Linux
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