Jake Lyman

About Jake Lyman

I have worked in technology for 20 years and have been an active participant in an industry that has undergone remarkable change, and is not nearly done with its evolution. Through my experience in this industry I have developed a strong set of leadership skills that include strategic planning, team development and building operational structures around product development teams. I often get asked about the role of Product Operations in a technology driven company. Product Operations is the crossroads between traditional Operations and Product Development. In the traditional model Operations groups typically include support/success teams, account/stakeholder management, business development and marketing which often struggle to interact, and have a voice, with the Product Development team. The role of Product Operations is to bring these two groups together. Done well, the end result is an Operations group deeply invested in supporting the product and working hard for its success, and a Product Development group that has insight and support to build a better product. I have had success as a Product Operations leader through fully immersing myself in the Product Development process combined with my experience leading operations teams. My purpose is to develop strong teams that build and deliver amazing products through collaboration and shared goals.

Experience

1. Vice President, Broker Operations

   Side

   Jan 2023 — Present · San Francisco, CA, US

   Oversee strategy and day to day operations for Side’s brokerage services including Real Estate Compliance, Transaction Coordinator program, Commission Demands and Payments, MLS Membership Management and Business Operations to facilitate transactions moving through all stages of the pipeline from open to close.Strategic design as well as the implementation and execution of business processes, plans, and procedures to track, improve and optimize Side’s brokerage operation.Build out operations capabilities for Brokerage operations that include analysis and reporting, project management and process optimization with an intense focus on creating efficiency and the ability to scale the business.Serve as a voice of the broker operations within the leadership team to influence product and business strategy.

Education

• University of Colorado Boulder

  Bachelor’s Degree, Anthropology

  1993 — 1997

Skills

• Contract Negotiation
• Selling
• Referrals
• Townhomes
• Real Estate Financing
• Foreclosures
• Relocation
• Listings
• Real Estate
• Leadership
• Negotiation
• Sales
• Investment Properties
• Business Development
• Strategy
• Crm
• Seniors
• Condos
• Real Estate Transactions
• Buyer Representation
• Resellers
• Real Property
• New Home Sales
• Investors
• Buyers
• Sales Management
• Reo
• Short Sales
• Property Management
• Property
• Fha
• Rentals
• Luxury
• Sellers
• First Time Home Buyers
• Hud
• Marketing
• Residential Homes
• Saas
• Single Family Homes