Jacob L.
Team Lead, Strategic Customer Success (North America) @Madison Logic
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WORK HISTORY
Team Lead, Strategic Customer Success (North America) @Madison Logic
Work as a main point of contact for all assigned clients by providing accurate and timely customer support - Strategically establish business goals and key performance indicators that determine success for ABM campaigns - Manage a team of vibrant Senior Strategic CSMs, and their direct reports, to assist with various needs for each client and manager - Maintain continued value of ML\'s products and services - Schedule and manage campaign pacing calls with clients and campaign team - Partner with various internal stakeholders to advocate customer needs - Regularly update pacing reports throughout display advertising and content syndication (lead generation) account-based marketing (ABM) campaigns for top-level accounts - Create and share campaign wrap reports, providing valuable insight into a campaign\'s effectiveness and potential for upscale
EDUCATION
Hillyer College at the University of Hartford
Associate of Arts Degree in Liberal Studies with an American Studies Concentration
University of Hawaii at Manoa
Short Term Program
University of Hartford
Bachelor's Degree, Communication and Media Studies
SKILLS
ABOUT JACOB L.
I love becoming an expert in the work that I do. I’m curious about how to solve problems…
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