Jacob Goodstein
Associate Director Program Management Office Chewy
- Role
- Associate Director Program Management Office at Chewy
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jacob Goodstein
Proven operations leader with 10+ years of sales and customer service experience, strategically scaling culture and efficiency across multiple sites.
Experience
Associate Director Program Management Office
Mar 2023 — Present · Dallas, TX, US
As Program Manager for Chewy’s Emerging Programs, I lead cross-functional initiatives that shape the future of Chewy’s customer experience and growth strategy. My role focuses on launching and scaling high-impact programs that expand Chewy’s reach, deepen customer loyalty, and introduce innovative offerings to the pet care market.Key Initiatives: • International Expansion (2023): Successfully launched Chewy’s first international market in Canada, driving new customer acquisition and setting the foundation for global growth. • Chewy+ Loyalty Program (2024): Spearheaded the launch of Chewy+, a premium membership program designed to enhance customer retention, engagement, and lifetime value. • Get Real Fresh Food (2025): Directed the launch of Get Real, Chewy’s proprietary fresh dog food brand, supporting product innovation, customer care strategy, and scalable operational readiness. • Enterprise Growth Programs: Partner with senior leadership and cross-functional teams to deliver additional emerging programs core to Chewy’s long-term growth strategy.Highlights: • Drive program strategy from ideation through execution, ensuring alignment with enterprise goals. • Collaborate across Product, Marketing, Customer Care, and Operations to create seamless customer and employee experiences. • Enable change management, training, and communications to support adoption and scale. • Deliver measurable business impact through disciplined program management, operational excellence, and a customer-first mindset.
Education
Broward College
Associates, Computer Information Technology
2009 — 2011
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