Jacob Parrott

About Jacob Parrott

An effective communicator experienced in managing client expectations, product…

Experience

1. Project Engineer

   Ascend Technologies

   Feb 2023 — Present · Chicago, IL, US

   Successfully led IT project onboarding and implementation for clients, ensuring seamlessintegration of Microsoft Azure, Defender, Defender for Office, and Infrastructure managementvia Qualys.• Met and exceeded project timelines, delivering on schedule and within budget, showcasingstrong project management skills and adherence to client expectations.• Collaborated with cross-functional teams, including IT professionals, engineers, andcybersecurity experts, to ensure a smooth onboarding process and system implementation.• Demonstrated expertise in deploying and configuring Microsoft Azure services and securitysolutions, optimizing clients\' cloud infrastructure and enhancing their cybersecurity posture.• Utilized Microsoft Defender and Defender for Office to strengthen client\'s security, proactivelyidentifying and mitigating threats, and ensuring data protection.Managed infrastructure security through Qualys, maintaining a robust and up-to-datesecurity posture for clients\' IT environments.Developed and maintained clear documentation for project processes, troubleshooting, andknowledge transfer, ensuring continuity and ease of future system management.• Actively communicated with clients to provide regular updates on project status, addressconcerns, and gather feedback, establishing strong client relationships.

Education

• North Carolina State University

  Bachelor of Business Administration - BBA

  2001 — 2007

• Wake Technical Community College

  Associate of Arts and Sciences - AAS

  2014 — 2016

• University of Mississippi

  Business

  2001 — 2001

Skills

• Banking
• Information Technology
• Strategy
• Interpersonal Communication Abilities
• Financial Management Services
• Networking
• Financial Risk
• Sales
• Cold Calling
• Following Up
• Management
• Phone Skills
• Retail Banking
• Workers Compensation
• Personal Banking
• Life Insurance
• Medicare
• Investments
• Finance
• Digital Forensics
• Hands-on Problem Solver
• Sales Operations
• Customer Retention
• Property & Casualty Insurance
• Information Security
• Problem Solving
• Customer Service
• Business Planning
• Life & Health Insurance Licenses
• Business Relationship Management
• Marketing
• Health Insurance
• Commercial Lines
• Sales Presentations
• Commercial Insurance
• Manage Client Relationships
• Negotiation
• Insurance
• Communication
• Customer Satisfaction