Jacob Presley
Expert in Churn Management and Customer Success, driving client growth.
- Role
- Custom Success Manager at TechSee
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jacob Presley
Results-Driven Customer Success Manager | E-Commerce | CRM Strategies | Retention & GrowthPassionate about fostering strong client relationships and driving business growth, I am a seasoned Customer Success Manager (CSM) with 4+ years of experience in managing high-value accounts, optimizing CRM strategies, and enhancing customer retention. I specialize in e-commerce, SaaS, and digital marketing solutions, helping brands maximize the value of their platforms while achieving sustainable revenue growth.Throughout my career, I’ve successfully managed multimillion-dollar portfolios, led strategic account expansion, and collaborated cross-functionally with product, marketing, and sales teams to ensure customer satisfaction and retention. At Ometria and Yotpo, I played a key role in driving double-digit revenue growth, optimizing customer engagement strategies across email, SMS, and social media, and conducting data-driven analyses to improve adoption. Core Expertise: Customer Success & Account Management CRM & Retention Strategies (Email, SMS, Paid Media) Data Analysis & Customer Insights Stakeholder & Executive Engagement SaaS & E-Commerce Growth Strategies Product Training & UpsellingAlways looking for ways to enhance customer success operations, I thrive in fast-paced environments where I can leverage my analytical mindset, relationship-building skills, and strategic vision to drive retention, engagement, and expansion. Open to networking and exploring new opportunities in customer success and SaaS growth. Let’s connect!
Experience
Custom Success Manager
Apr 2026 — Present · New York, NY, US
Education
Ball State University
Bachelor of Science - BS, Professional Selling, Selling Skills and Sales Operations
2014 — 2018
Skills
- Powerpoint
- Microsoft Excel
- Time Management
- Social Media
- Teamwork
- Customer Service
- Fundraising
- Exceed Sales Goals
- Event Planning
- Marketing
- Strategic Planning
- Public Speaking
- Microsoft Office
- Sales
- Leadership
- Microsoft Word
- Team Leadership
- Marketing Communications
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