Jacob Cohen
| MHA Candidate Aspiring Healthcare Operations & Performance Improvement Professional • Data Entry | MHA Candidate
- Role
- Patient Services Coordinator at MyEyeDr.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jacob Cohen
Aspiring healthcare operations and performance improvement professional early in my career, currently pursuing a Master of Healthcare Administration (MHA) and building a foundation in healthcare operations, quality support, and process improvement. I’m particularly interested in behind-the-scenes roles that support system performance, regulatory readiness, and data-informed decision-making within healthcare organizations.I’ve held multiple leadership roles at High Point University that strengthened my skills in coordination, governance, and process execution. As President and Events Coordinator of the Healthcare Management Club, I led organizational planning, coordinated events, and worked closely with faculty and peers around healthcare topics and professional development. I also served in student government representative roles and held leadership positions focused on philanthropy, civic engagement, and community service, where I supported structured planning, communication, and accountability across organizations.My long-term goal is to grow into a healthcare operations and performance improvement role where I can contribute to quality initiatives, process improvement efforts, and data-informed decision-making. I’m especially interested in roles that sit behind the scenes of healthcare delivery supporting systems, workflows, and teams to improve outcomes, efficiency, and compliance.I bring a strong work ethic, a process-oriented mindset, and a genuine interest in understanding how healthcare organizations operate at both the frontline and system level. I’m building experience in healthcare operations, quality, performance improvement, and related analytical or coordination roles.Core interests:Healthcare Operations • Performance Improvement • Quality & Compliance Support • Process Improvement • Data Accuracy & Documentation • Cross-Functional Collaboration • Healthcare Leadership Development
Experience
Patient Services Coordinator
Jan 2025 — Present · Charlotte, NC, US
Oversee daily front-desk and patient access workflows for a clinic serving around 50 patients per day, supporting smooth check-in, documentation accuracy, and timely appointment flow.Verify insurance coverage and benefits across VSP, EyeMed, Spectera, Medicare, BCBS, and UHC, ensuring correct authorizations and reducing billing discrepancies.Update EMR records and complete data entry tasks with high accuracy, supporting compliance and efficient clinical documentation.Coordinate schedule changes, same-day appointments, and provider availability, helping maintain optimized patient scheduling and reduced wait times.Prepare clinical packets/routers and ensure seamless handoffs between technicians, optometrists, and optical staff.Communicate with patients regarding appointments, insurance questions, and care needs using clear, patient-centered service and problem-solving.
Education
High Point University
Master's degree, Master of Healthcare Administration
High Point University
Bachelor of Science, PSYCHOLOGY
New Albany High School
High School Diploma
2017 — 2021
High Point University
Bachelor's degree, Psychology, Healthcare Management
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