Jacob C.

About Jacob C.

Principal Product Manager at Microsoft with 15+ years leading enterprise and government‑facing portfolios across product strategy, data, AI, and cloud services. I specialize in converting customer signal, telemetry, and regulatory constraints into clear strategies, portfolio decisions, durable roadmaps, and scalable operating models.At Microsoft, I operate at the intersection of Voice of the Customer, product engineering, finance, and leadership, helping teams prioritize what matters most, for various cloud environments. My work has informed Copilot and Microsoft 365 service expansion, capacity planning, and executive decision‑making by grounding strategy in real customer demand and operational reality. Previously, I advised C‑suite leaders at Gartner and led product‑grade data platforms in specialized environments where I translated complex data, AI, and governance challenges into outcomes leaders can act on. I’m also a Board Member and IT Governance Chair for a national nonprofit, where I provide executive oversight on digital risk, data governance, and modernization.Core themes: portfolio strategy • customer insight at scale • AI and data platforms • regulated cloud readiness • executive alignment • operating model design

Experience

1. Principal Product Manager

   Microsoft

   Sep 2025 — Present · Seattle, WA, US

   Portfolio Voice of the Customer (VOC) strategy and executive decision support for Microsoft 365 services across sovereign cloud environments.• Led the Voice of the Customer strategy for Microsoft 365 and cloud environments, translating customer demand into product priorities.• Partner closely with product, engineering, finance, and field teams to align customer insight with execution and investment decisions• Established compliant customer feedback mechanisms across Microsoft 365 sovereign clouds to enhance user experience. • Developed a prioritization framework that integrated customer signals and delivery capacity for effective roadmap planning.• Co‑led large‑scale customer advisory forums with senior executives and enterprise leaders to validate direction and drove follow‑through.

Education

• Leuphana University of Lüneburg

  German and European Union Economic and Political Institutions

• University of Nevada-Reno

  Bachelor of Science in Business Administration

• The George Washington University

  Master of Business Administration (M.B.A.)

Skills

• Adobe Captivate
• Sap
• Ms Project
• Parametric Modeling
• Sharepoint
• Databases
• Time Management
• Peoplesoft
• Peoplesoft Crm
• Jmp
• Earned Value Management
• Spss
• Microsoft Excel
• Cross-Functional Team Leadership
• Proposal Writing
• Linear Programming
• Leadership
• Recruiting
• Access
• Sql
• Visio
• Organizational Behavior
• Lotus Notes
• Data Analysis
• Software Documentation
• Six Sigma
• Government Contracts
• Employee Benefits
• Dod
• Microsoft Word
• Microsoft Office 2007
• Project Finance
• Erp
• Salesforce.com
• Business Process Design
• Program Management
• Project Management
• German
• Statistical Data Analysis
• Oracle Biee