Jacob Burgess
Area Chief Information Officer @Kaiser Permanente
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WORK HISTORY
Area Chief Information Officer @Kaiser Permanente
Los Angeles, CA, US
Directed technology strategy, project delivery, and operations delivered to Kaiser Permanente’s flagship Los Angeles Medical Center (LAMC) which serves as the tertiary service hub for 4M+ members– Led 50+ direct and matrix staff, supporting information systems operations, portfolio delivery, and innovation – Developed national IT capital project delivery standards which improved quality ($350M annual project spend)– Fortified EHR business continuity to ensure disaster readiness;(2.7M visits and 60K+ hospitalizations per year)– Spearheaded internal development of a central HR time-off management system for 13 hospitals in the region – Led implementation and replacement of regional project intake and tracking system to improve transparency – Chaired the Information Systems Governance Committee in alignment with enterprise strategic goals– Oversaw technology implementation to rapidly enable COVID-19 surge planning and telehealth capabilities– Supported 9-day deployment of the Los Angeles Surge Hospital (LASH) to serve patients with COVID-19– Developed a regional information systems governance model to drive transparency of innovation – Created a proprietary IT career development model using Gartner, KP models to improve career development– Planned utilization management robotic process automation project; reducing costs by $245K+ per year– Explored augmented reality MD training and virtual reality pediatric pain management opportunities– Sponsored an advanced analytics project to drive HCAHPS score improvements – Led the technology requirements gathering and vendor analysis for our Virtual ICU initiative
EDUCATION
Society for Information Management (SIM)
2017 Southwest Regional Leadership Form (RLF)
UCLA
Bachelor of Arts - BA, Economics
USC Marshall School of Business
Advanced Management Program (AMP)
ABOUT JACOB BURGESS
Solution-driven executive with two decades of experience in healthcare IT. Expertise includes stakeholder management, technology implementation, and talent development while overseeing IT strategy, operations and innovation. Possesses a successful track record of leading diverse teams and exceeding performance targets while promoting a positive culture in fast-paced work environments. Adept at cultivating sustainable relationships with clients and internal teams while driving organizational growth.2016 | CDTS-SCAL “Relay Racers” Team Award for the LAMC MAC Process PI Project2011 | SCAL BIO “Unsung Hero” Award for creating and leading the IS Project Delivery Team2009 | SCAL BIO “Against All Odds” Certificate of Excellence for completing the KPPI Wireless project2009 | LAMC “What Do You Mean this Project is Over?” Award for recognition of outstanding performance2008 | LA Metro “Business Partnership” Award for championing the KPPI and IMPAC projects2006 | SCAL Office of the RIO “Innovation” Award for medical records system retirement project
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