Jacob Batrano
ServiceNow Architect @ PTC | Navy Veteran & Veteran Advocate | Innovator & Lifelong Learner
- Role
- Servicenow Architect at PTC
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jacob Batrano
Navy Veteran with over a decade of service, now applying that discipline, adaptability…
Experience
Servicenow Architect
Feb 2025 — Present
Architect, design, and maintain three separate ServiceNow instances across commercial and federal environments, ensuring security, scalability, and compliance with organizational and regulatory requirements.Lead and developed the full implementation of the Vulnerability Management module for the federal environment, delivering a secure, compliant solution tailored for federal clients.Work across ITOM (Discovery, CMDB), ITSM (incident, change, problem, workflows), and SecOps (Vulnerability Management), as well as custom applications and enterprise integrations.Develop and maintain Scripted REST APIs, complex workflow automations, and integrations with enterprise systems, including identity provider configurations with Microsoft Azure Entra ID.Collaborate with a team of architects to design and implement solutions that improve platform performance, data accuracy, and operational efficiency.Partner with cross-functional teams to align platform capabilities with business processes, regulatory requirements, and strategic goals.
Education
Southern New Hampshire University
Bachelor of Science - BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.