Jacob Vandermeer

About Jacob Vandermeer

I am a very organized and goal driven individual who loves a challenge.

Experience

1. Director of Individual

   PacificSource Health Plans

   Feb 2025 — Present · Bend, OR, US

   Responsible for building, overseeing, and driving the success of the Individual sector, both on and off exchange. Supporting and executing a profitable growth strategy while serving as the subject matter expert, champion, and leader for Individual operations. Hold accountability for profit and loss (P&L), strategic planning, and execution against established strategies. Development of strategic plans and annual work plans in alignment with PacificSource’s enterprise strategy, as well as direct execution of these plans through collaboration with various teams and external partners.

Education

• Boise State University

  Bachelors, Business Administration and Management, General

  2019 — 2023

Skills

• Coaching
• Contact Centers
• Training Delivery
• Workforce Management
• Soft Skills
• Business Process Improvement
• Leadership Development
• Outsourcing
• Management
• Team Building
• Bpo
• Time Management
• Goal Setting
• Employee Relations
• Call Center Administration
• Crm
• Employee Training
• Team Management
• Team Leadership
• Operations Management
• Microsoft Office
• Windows
• Vendor Management
• Call Centers
• Human Resources
• Training
• Customer Satisfaction
• Call Center Development
• Mac
• Leadership
• Inbound Marketing
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Customer Retention
• Customer Service