Jacob Trapp
Customer Success Manager & Relationship Builder | Driving Customer Retention, Engagement & Growth | Strategic Partnerships | Account Management | Business Development
- Role
- Market Manager, Breeder at Trupanion
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Jacob Trapp
As a customer success manager, I deliver over 10 years of experience in customer success, account management, and business development. With a passion for helping clients succeed, I strive to build strong relationships and drive measurable business impact. I am adept at leading teams and managing portfolios that span thousands of client relationships and millions in annual recurring revenue.During my time with Trupanion, I spearheaded customer success operations across Canada, expanding the Shelter Channel by more than 100% year-over-year and safeguarding $5.8M in ARR. I led a team that managed over breeder accounts, launched the company’s first major breeder partnership program, and built scalable processes that improved client engagement and long-term satisfaction. Beyond individual account growth, I’ve consistently proven my ability to lead teams, align stakeholders, and translate customer insights into actionable strategies that drive retention and revenue. In addition to my professional experiences, I’ve had a proven history in: • Solution Delivery• Strategic Planning• Customer Experience• Strategy DevelopmentAs a leader, I’ve been recognized for tackling situations from different perspectives and providing innovative solutions to challenges. I aim to improve overall success while leaving a lasting impact on my organization, teams, and customers.Let’s connect!
Experience
Market Manager, Breeder
Apr 2023 — Present
Education
Western Washington University
Bachelor of Arts – BA, Business Administration, Minor: Anthropology, Western Washington University, Business Administration and Management, General
2010 — 2014
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