Jacob Thorn

About Jacob Thorn

Revenue. Retention. Loyalty.As Director of Customer Success, I led a team of professionals dedicated to delivering exceptional service and value to clients in the FinTech and SaaS industries. I was privileged to help leverage this innovative payment platform to increase revenue, retention, and loyalty.• Fluent in Spanish, Portuguese, and English.• Nearly a decade of experience in customer success, sales, and marketing, in various sectors that include automotive, cybersecurity, and education.• Relationship building and maintenance of those relationships is fundamental to my success.• Customer Satisfaction and RetentionI am passionate about customer success and innovation, and I strive to create a culture of excellence and collaboration within my teams and organization.My goal? Empower customers to achieve business objectives and exceed expectations.

Experience

1. Performance Manager

   DealerBuilt

   May 2024 — Present · US

   From the Showroom to the Service Bay,DealerBuilt was built by dealers for dealers.With a portfolio of enterprise solutions for DMS, CRM, desking, service lane, and marketing analytics, dealers finally get what they need to run their business their way.

Education

• Ensign College

  Bachelor's degree, Professional Sales

  2013 — 2015

• Western Governors University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2020 — 2021

Skills

• Sales
• Sales Management
• Direct Sales
• Customer Service
• Sales Operations
• Marketing
• New Business Development
• Cold Calling
• Retail
• Merchandising
• Account Management
• Inventory Management
• Visual Merchandising
• Customer Satisfaction
• Store Management
• Leadership
• International Sales
• International Marketing
• International Business
• International Relations
• Public Speaking
• Microsoft Office
• Microsoft Word
• Training
• Social Media
• Team Building
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Spanish