Jacob Stepp

Bench General Manager @Border Foods LLC

MI, US

Guide team members and Shift Leaders, ensuring they complete all assigned duties and follow all policies- Schedule and deploy the Team- Monitor the performance of each Team Member and hold them accountable- Ensure a quality customer experience- Maintain point of sale system by reporting all system failures and verifying download accuracy- Ensure health and safety standards are met- Adheres to all local, state, and federal laws- Create unity in the team- Respond to Team Member questions and resolve employee issues- Provide a restaurant that is a safe place for team members to work and customers to visit- Navigate challenging situations and provide appropriate guidance- Motivate and support the team and have the ability to communicate to a wide variety of audiences- Represent Border Foods in handling customer complaints and/or issues; demonstrate a sincere approach and desire to find an effective solution- Instill a recognition culture that creates a positive work environment- Strategically plan short term and long-term strategies for restaurant success- Delivers profit by utilizing and interpreting the P&L- Source, hire, and develop Team Members- Conduct New Hire orientation and develop the training plan for each new hire- Minimize loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements- Demonstrate efficient labor control, inventory control, and waste management- Build the capabilities of the team while identifying teams strengths and opportunities- Provide learning and development opportunities for all Team Members- Offer guidance to Team Members regarding personal development opportunities and career path- Demonstrating active and timely coaching capabilities- Seek and share ideas to help others succeed create and leverage tools, resources, and information that fosters personal and business growth

Purdue University

BS in Organizational Leadership and Supervision, Human Resources Management and Services

Twin Lakes High School

Business Honors, Accounting | Marketing | Advertising | Entrepreneurship