Jacob Shepard

Credit and Collections Associate @BERNINA of America

Aurora, IL, US

Encourages and builds customer relationships through exceptional customer service and response time.• Handles issues regarding statements, reminder notices, disputes, credits, invoices, and status of new applications.• Helps sewing dealerships by managing payment plans, following up on discrepancies, reconciliation and research.• Respond to customer correspondence phone, e-mail and fax within 24hrs.• Issue and follow up on reminder notices.• Process new account requests• Note payments received.• Review aging reports.• Order review and release on an hourly basis.• Review of held orders.• Maintains a professional demeanor. Adhere to, support and enforce company policies andprocedures.