Jacob Rosales-Hunt
Head of Support @Smule, Inc
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WORK HISTORY
Head of Support @Smule, Inc
EDUCATION
UC Santa Barbara
Bachelor of Arts (BA), Political Science; Minor: History
ABOUT JACOB ROSALES-HUNT
Head of Support with 15+ years of customer facing roles & 7 years of people management experience, along with building a global customer support foundation within a fast-paced startup environment for a multilingual customer base. My expertise includes knowledge of customer service, CRM and project management software such as Zendesk, Salesforce & JIRA, along with a strong technical proficiency within application and framework development stemming from Quality Assurance background in conjunction with Support. I have a track record of improving efficiency and customer experience by reducing first response and resolution times by at least 75%.
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