Jacob Pollakoff

Experience

1. Recruiter

   Amazon

   Apr 2021 — Present

   Recruiter for all 7 business verticals for our Customer Service Worldwide Operations and Corporate teams serving over 40k Customer Service Associates Worldwide - Work directly with Hiring Managers throughout hiring process to review and calibrate on most qualified candidates through weekly or bi-weekly strategic sourcing meetings and talent insights reporting - Own and execute all sourcing efforts for roles including but not limited to Sr. Program Manager, Program Manager, Sr. Business Analysts, Sr. Operations Manager, Group Managers, Sr. Content Strategist and Content Creators, Sr. Instructional designers and Sr. Managers - Identified defect in our candidate offer dashboard. Saw a 183% increase in eligible candidates once dashboard was updated- Developed and led training course for all Hiring Managers on recruiting process, leading to an increase from 70% to 85% in candidate positive response rate on the hiring process -Helped develop and execute Amazon Insiders, which is monthly virtual event that invites previously inclined candidates without a role to learn more about Amazon\'s culture and current open roles- Meet or exceed all monthly metrics - Responsible for initiating phone interviews, assessments, and virtual interviews - Work 1:1 with candidates throughout hiring process. Tasks in include, step by step walk through of hiring process, phone and final interview prep- Negotiate and execute all candidate offers

Education

• Southern New Hampshire University

  Bachelor's degree, Psychology

  2013 — 2017

• Southern New Hampshire University

  Master's degree, Business Administration and Management, General

  2016 — 2018