Jacob Peters
Mobile Device Administrator
- Role
- IT Analyst Iii - Mobile Device Administrator at Williams
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Jacob Peters
Experienced IT Analyst and consultant with broad background supporting desktop/server…
Experience
IT Analyst Iii - Mobile Device Administrator
May 2022 — Present · Tulsa, OK, US
Serve as a technical resource responsible for utilizing the Mobile Device Management (MDM) application platform to provision, deploy, manage, and support mobile devices and mobile applications.•Assist in daily management of Company provided mobile devices, including voice only phones, smartphones, iPads, etc.•Utilize a central tracking system to process break/fix issues with mobile devices and provide instructions/replacements for broken devices.•Create documentation for mobile processes that will be provided to employees when necessary.•Oversee the distribution, collection and disposal of mobile devices and company equipment.•Provide excellent customer service while assisting employees with plan selection and data usage strategies.•Assist with installation of MobileIron, SIM activations, and additions of mobile device features.•Responsible for refreshing mobile devices for employees.•Analyze account usage and recommend plan changes, additions, or cancellations.•Provide analysis and recommendations on plan changes, where needed.•Provide input on mobile device standards.
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