Jacob Ounjian

Hotel Night Manager @InterContinental Marseille - Hotel Dieu

Marseille, FR

194 Rooms & suits- Manage and monitor night activities and making sure they adhere to the standards of excellence and to the guidelines set by IHG brand standards, hotel policies and procedures- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations- Maintain a professional and high quality service oriented environment at all times- Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise- Coordinate Front Office activities with other departments- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy- Monitor the housekeeping department to improve guest services and foster cross departmental communication- Being a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay- Ensure the accurate completion of the daily night audit in a timely fashion- Oversee preparation of daily summary reports- Implementing and enforcing financial controls throughout the departments- Being aware and able to enforce all fire-life-safety procedures- Reporting and dealing with any suspicious persons, activities or hazardous conditions to the security department and in night turnover report.

Karen Jeppe Armenian College

Baccalaureate, in Literature

Avignon Université

Licence, Hospitality Administration/Management

European Regional Academy

Bachelor of Business Administration - BBA, International Hospitality Management

Saint Pierre Institut

Diplôme BTS, Hôtellerie-Tourism