Jacob Morales

About Jacob Morales

With over 10 years of experience as an IT leader, I specialize in building high-performing teams and driving operational excellence in IT support, infrastructure, and service management. As the Manager of IT Operations at multiple SMBs, I have successfully implemented and maintained SOX compliance, achieving 100% compliance for first- and second-year testing in a newly public company. I have also operationalized IT service delivery, exceeding defined SLOs for critical business applications and optimizing ITSM workflows to enhance efficiency and user satisfaction.Beyond compliance and operations, I am passionate about automation and process optimization. I have designed and built service desk solutions leveraging Freshservice and Jira Service Management, integrating them with identity providers to streamline provisioning and deprovisioning. My leadership extends to coaching and managing IT professionals across multiple support tiers, ensuring seamless IT service delivery to a growing user base.I thrive on leading transformative IT initiatives that drive business value, efficiency, and innovation. Let’s connect and collaborate to create impactful technology solutions.

Experience

1. Systems Engineer

   Evolus

   Mar 2026 — Present · Newport Beach, CA, US

   Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. They are bringing innovation and forward-thinking technology to an industry desperately wanting frictionless experiences.• Global administrator for Microsoft 365 and Entra ID. Responsible for architecting solutions with enterprise applications, SSO integrations, SCIM provisioning, and 3rd party integrations to streamline user provisioning/deprovisioning and support SOX compliance.• Architecting Jira Service Management to automate provisioning/deprovisioning and streamline internal processes to achieve:• Reductions in new hire onboarding time through automating approvals and internal workflows.• Eliminate potential audit findings through approval and evidence (IPE) automations for a publicly traded, newly SOX compliant organization.• Architect workflows within Azure AD using dynamic security groups to automatically provision or deprovision user access based off select attributes within the IdP.• Operationalize access provisioning and deprovisioning of enterprise system access with Azure AD. Responsible for setting up and maintaining system access with SSO and SCIM provisioning within the IdP.• Serve as final point of escalation for tier technical issues, including network changes/management with Cisco Meraki, system-wide changes to Microsoft 365, SharePoint, Teams, Power Platform, ITSM platforms (Jira Service Management and Freshservice), and all enterprise-wide SaaS products managed by IT.

Education

• UC Irvine

  Political Science, International Relations and Affairs