Jacob Kohl
Quality Assurance Engineer & Technical Support
- Role
- T2 Support Engineer at Vantaca
- Location
- Fargo, ND, US
- LinkedIn followers
- 500 followers
About Jacob Kohl
With over a decade of experience in technical support and software quality assurance, I focus on delivering high quality solutions in my work. My expertise spans software quality assurance, AWS resource management, and automation, ensuring robust infrastructure and high-performing systems. I am committed to enhancing operational efficiency and customer satisfaction through innovative testing practices and collaborative problem-solving. During my time with Tagboard, I lead quality assurance efforts in a fast-paced Agile environment, expanding automated regression test suites and ensuring seamless feature releases. By managing AWS resources and streamlining help desk processes, I contribute to scalable, secure systems and improved resolution workflows. My role emphasizes aligning technical solutions with organizational goals to deliver exceptional value to users.
Experience
T2 Support Engineer
Jan 2026 — Present · Wilmington, NC, US
Education
Concordia College
Bachelor of Arts, Computer Science & Philosophy
2008 — 2012
Skills
- Evaluation
- Goal Oriented
- Customer Service
- Prioritize Workload
- Public Speaking
- Communication
- Software Development
- Event Planning
- Communication Skills
- Java
- Customer Oriented
- Technical Documentation
- System Administration
- Microsoft Office
- Supervision
- Management
- Technical Support
- Adaptation
- Office 365
- Philosophy
- Mac Os
- Social Networking
- Troubleshooting
- Leadership
- Multitasking Skills
- Micro Management
- Hardware Support
- Fast Learner
- Sharepoint
- Training
- Testing
- Time Management
- Access
- Team Leadership
- Software Documentation
- Social Media
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