Jacob Johnson

About Jacob Johnson

In my role, I collaborate cross-functionally with internal teams to address client concerns, drive product adoption, and provide recommendations to solve business challenges. CORE COMPETENCIES-Customer Success & Sales Expertise: Proven track record of enhancing customer retention and accelerating growth while fostering long-term relationships-Problem Solving & Adaptability: Skilled at identifying problems and finding effective solutions, with the ability to excel in fast-paced, high-pressure situations-Project Management & Cross-functional Collaboration: Experienced working with multiple teams to deliver client initiatives on time and in line with company goals-Team Collaboration & Relationship Building: Collaborative team player with strong interpersonal skills, focused on building trust and rapport with clients and colleagues-Attention to Detail & Strong Communication: Highly organized with exceptional verbal and written communication skills and an eye for detail-Self-Motivated & Results-Oriented: Strong initiative, prioritization, and multitasking abilities while consistently meeting/exceeding targets and deadlines-Customer-Centric Mindset: Committed to going the extra mile to ensure customers receive the highest level of service and support, ensuring long-term success.TECHNICAL SKILLS:Proficient in Microsoft Office, G-Suite, Salesforce, Gainsight, Gong.io, Outreach, Zoom, Slack, DocuSign, Zuora, Jira, Confluence.CERTIFICATIONS-Green Belt Six Sigma Certified-Challenger Sales Certified-Zenefits Certified Professional – Essentials

Experience

1. Lead Customer Success Manager

   Trinet Zenefits

   Jul 2022 — Present · Charlotte, NC, US

   Zenefits was acquired by TriNet in February of 2022. The Zenefits brand was retired in December of 2023. The legacy Zenefits product and service suite are now operating as TriNet HR Platform and TriNet HR Plus. See for more details-Served as one of two Leads, overseeing day-to-day Customer Success responsibilities while nurturing relationships with the company’s largest revenue-generating clients to ensure exceptional service and long-term value-Provided mentorship and support to new team members, guiding their development and facilitating a smooth integration into the team’s culture and processes-Collaborated closely with Product and Engineering teams to align the product roadmap with customer needs, advocating for the voice of the customer to drive impactful product improvements-Partnered with leadership on strategic initiatives and special projects, contributing to key efforts that advance the organization’s broader goals and long-term success.

Education

• Appalachian State University

  Bachelor of Science in Business Administration

  2013 — 2015