Jacob Jackson

About Jacob Jackson

Dynamic senior executive with extensive experience in retail merchandising operations and…

Experience

1. Senior Vice President of Operations

   SAS Retail Services

   Sep 2021 — Present

   Senior Vice President of Operations | SAS Retail ServicesAs the Senior Vice President of Operations at SAS Retail Services, I drive operational excellence and foster strong client relationships through strategic planning, process improvement, team leadership, and cross-functional collaboration.Operational Excellence: Developing and executing strategies aligned with company goals, ensuring efficient and effective operations. My focus on continuous improvement and best practices guarantees compliance with industry standards and optimal performance. I oversee supply chain operations, manage resources effectively, and track KPI\'s to drive data-informed decisions.Client Relationship Management: Building and maintaining strong client relationships, acting as the primary point of contact to address needs and concerns promptly. By tailoring our merchandising services to meet specific client requirements, I ensure high-quality solutions that exceed expectations. I oversee contract negotiations and management, ensuring compliance and handling any issues that arise. I develop strategies to retain clients, expand service offerings, and identify opportunities for upselling and cross-selling.Leadership and Team Development: Lead a high-performing operations team, fostering a culture of accountability, collaboration, and excellence. I mentor and develop team members to deliver outstanding results consistently. My commitment to innovation and technology integration keeps us at the forefront of industry advancements, driving operational efficiency and enhanced client service.Financial Oversight and Compliance: Manage the operational budget to ensure cost-effectiveness and profitability. I report on financial performance and operational metrics to the executive team, providing insights for strategic decision-making. Additionally, I ensure compliance with all relevant laws, regulations, and company policies, while proactively identifying and mitigating operational risks.

Education

• IBMC College

  Bachelor's degree

  2006 — 2008

• University of Wyoming

  Bachelor's degree

  2002 — 2006

Skills

• Marketing
• Social Media
• Research
• Public Speaking
• Leadership
• Microsoft Powerpoint
• Customer Service
• Microsoft Excel
• Microsoft Office
• Microsoft Word