Jacob Ishmael
Air India’s Head of Operations and Compliance for NARM
- Role
- Head of Operation and Compliance, Americas Region at Air India Limited
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jacob Ishmael
Air India relies on a seasoned operations and compliance leader with over thirty years of experience in airfreight and logistics. Expertise includes transportation planning, team leadership, and compliance management, ensuring streamlined operations across the Americas region. The current role involves driving strategic initiatives that enhance operational efficiency and compliance adherence, contributing to the company’s global objectives. Key Responsibilities: • Lead and manage the cargo compliance strategy across all operational regions. • Ensure adherence to IATA, ICAO, TSA, CBP, FAA, and other applicable regulatory frameworks. • Monitor and audit operational processes to ensure compliance with safety and security protocols. • Develop and implement training programs for staff on compliance, quality assurance, and regulatory updates. • Conduct risk assessments and lead investigations into operational incidents or violations. • Serve as the primary liaison with external auditors, regulators, and industry bodies. • Collaborate with operations, legal, and safety teams to align compliance efforts with overall business objectives. • Stay up to date on evolving regulations, recommending and implementing necessary operational changes. Prior to this, contributions as Regional Airfreight Manager at Yusen Logistics shaped the airfreight division through process optimization and collaborative leadership. Known for fostering results-driven teams and aligning operational strategies with organizational goals, current efforts are focused on delivering excellence in air transportation and compliance standards.
Experience
Head of Operation and Compliance, Americas Region
Jun 2025 — Present · US
Education
City Tech, CUNY
Associate's Degree, Business/Commerce, General
1996 — 1999
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