Jacob Hughes
UNG Graduate and Human Resources Specialist
- Role
- Human Resources Representative at Altium Packaging
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Jacob Hughes
Jacob Hughes is an UNG graduate and current Human Resources Representative at Altium…
Experience
Human Resources Representative
Sep 2024 — Present · Atlanta, GA, US
As a Human Resources Shared Services Support Representative, Jacob- Acts as the primary contact for internal and external customers, addressing their service requests and inquiries- Provides timely and accurate information, assistance, and solutions to ensure customer satisfaction- Handles and resolves routine issues related to shared services processes and systems- Documents and tracks service requests, incidents, and resolutions using the service management system- Assists users with system-related inquiries and issues, providing guidance and support on system functionalities- Performs basic troubleshooting and coordinate with HRIS or COE leads for complex issues- Ensures system data accuracy and report any discrepancies to the appropriate team- Maintains accurate records of service requests, incidents, and resolutions in the service management system- Prepare and contribute to regular reports on service performance and metrics- Updates and maintains user guides and process documentation as needed- Identifies opportunities for improving service delivery and efficiency- Provides feedback on processes and suggest enhancements to streamline operations- Participates in team meetings and contribute to process improvement initiatives
Education
Penn State University
Master's degree, Human Resources
University of North Georgia
Bachelor's degree, Human Services, General
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