Jacob Hesse

About Jacob Hesse

I’m an executive leader focused on helping SaaS and technology companies transform their operations. My work is about closing the gap between strategy and execution so organizations can grow, modernize, and perform with greater discipline.I have spent much of my career in demanding business environments where reliability, execution, and business performance are tightly connected. In those settings, change cannot be abstract. It has to work in practice. I help leadership teams turn ambition into operating reality by creating alignment, reducing complexity, and improving how the organization functions.My experience includes multi-shore organizations and business environments where modernization had to happen without destabilizing the company. I do my best work when the challenge is serious, the systems are complex, and the business needs change that produces tangible results.I’m most interested in roles where transformation is essential and where execution determines whether the business moves forward or stalls.

Experience

1. Vice President, Cybersecurity, Professional Services, Support & Platforms

   Cloudnine

   Jan 2021 — Present · Houston, TX, US

   Executive leader accountable for enterprise service delivery, platform operations, and digital transformation in a SaaS environment. Partner to the CEO and senior leadership team on execution against growth objectives, operational risk, and organizational scalability.Own the operating model and delivery cadence across multi-shore teams spanning product platforms, professional services, and customer support—ensuring alignment between roadmap execution, customer commitments, and revenue outcomes.Lead organization-wide transformation initiatives including agile operating model adoption, AI-enabled automation, and security/compliance uplift, improving release velocity, predictability, and operating leverage while reducing delivery risk.Shape and launch monetized platform offerings and hosted data solutions, supporting sustained recurring revenue growth, improved customer retention, and expansion of enterprise data hosting.Promote AI adoption as operating infrastructure, embedding intelligence into compliance, sales enablement, and support workflows with appropriate governance, controls, and change management.

Education

• Missouri University of Science and Technology

  Aerospace Engineering

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (MBA), Business

• UWC-USA

  International Baccalaureate

• California Southern University

  Doctor of Business Administration

• Park University

  Bachelor of Science, Management / Computer Information Systems

• Keller Graduate School of Management of DeVry University

  Master of Project Management, Project Management