Jacob Harvey
Front Office Manager @Jw Marriott San Francisco Union Square
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WORK HISTORY
Front Office Manager @Jw Marriott San Francisco Union Square
San Francisco, CA, US
Responsible for day-to-day operations for the Front Office Department, including the Front Desk, Night Audit, Phone Operator, and Bell & Door teams- In 2024, led the Front Office to achieve the highest Medallia guest satisfaction scores in living records in the areas of Intent to Recommend, Elite Appreciation, and Staff Service. Started 2025 by exceeding even those records- Helped the JW Marriott reach its highest BSA scores in 3 years. Completed Forbes Luxury training, and supervised the implementation of luxury service best practices- Recognized by the hotel with Conductor of the Quarter for Q1 of 2025. As an individual performer supporting all areas of the Front Office, achieved the highest level of name recognition in Medallia surveys in the entire hotel, while leading by example in the areas of Bonvoy enrollment and Upsell revenue.
EDUCATION
Metropolitan Community College-Maple Woods
Associate of Arts (A.A.)
SKILLS
ABOUT JACOB HARVEY
As a hospitality professional with a drive for delivering great service, I focus on…
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