Jacob Harrison
Information Systems Student At BYU Marriott School of Business
- Role
- Customer Loyalty Manager at Brooks Pest Solutions
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Jacob Harrison
I’m passionate about helping people and businesses succeed by combining customer empathy,…
Experience
Customer Loyalty Manager
Jul 2025 — Present · Orem, UT, US
Retained 81% of cancel-attempt calls, preserving $250K+ in annual revenue through discounts, value repositioning, and personalized solutionsHandled 35–40 customer accounts daily with empathy and persuasion, strengthening loyalty and reducing churn across Texas, Georgia, and TennesseeLeveraged Spanish fluency to resolve concerns and expand retention among diverse client groups
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