Jacob W.
- Role
- Help Desk Manager at Labormax Staffing
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Jacob W.
3 years at LaborMax Staffing providing Tier 1 and 2 tech support for 400+ users. 5 years…
Experience
Help Desk Manager
Jun 2021 — Present
Manages a help desk as tier 2 support and assigns tech tickets to IT Technicians for tier 1 issues. If needed, elevates tech tickets to tier 3 or 4 support. Works in Active Directory to create, disable, and delete accounts. Troubleshoots VoIP telephones.
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